Return & Refund Policy – Santosh IT Solutions & Security Systems

1. Eligibility for Returns/Refunds:

  • Applies only to products/services purchased directly from Santosh IT Solutions & Security Systems within a 100 km local service area.

  • Valid for defective hardware, incorrect shipments, or service cancellations (terms apply).

2. Return Process:

  • Contact us within 7 days of delivery/service completion:

    • 📞 Call: 9872993451 or 7807738919 (Business Hours: 9 AM–6 PM).

    • ✉ Email: support@santoshitsolutions.in with order details and reason for return.

  • For defective products, provide images/videos as proof.Replacement & Shipping:

    • Approval Time: Replacement requests are approved within 24–48 hours of return inspection.

    • Shipping Time: Approved replacements are shipped within 2–3 working days.

    • Delivery Time: Within 100 km, delivery typically takes 1–2 working days after dispatch.

    • Free shipping for eligible replacements; expedited shipping available at extra cost.

3. Refund Terms:

  • Products: Refund/replacement after inspection (if defective/damaged).

  • Services: Refunds for cancellations made before service commencement; partial charges may apply post-initiation.

  • Refunds processed within 7–10 working days via original payment mode.

  • Eligibility – Conditions for refunds (e.g., unused products, defective items).
    Refund Timeframe (Refund Credit Processing Time):
    If your refund request is approved, the refund will be processed within 5–7 business days (for credit/debit card payments) or 7–10 business days (for bank transfers/wallet refunds). The exact time for the funds to reflect in your account may vary depending on your bank or payment provider.

4. Non-Refundable Cases:

  • Custom-configured hardware/software.

  • Services already rendered (unless due to company error).

5. Pickup/Return Logistics:

  • Free pickup for eligible returns within 100 km.

  • Customer responsible for return shipping if outside policy terms.

6. Contact:
For disputes or queries, reach us at the above numbers/email.

Note: Policy subject to change; refer to invoice/service agreement for specifics.

 
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