Santosh IT Solutions & Security Systems – Return and Refund Policy

Thank you for shopping with Santosh IT Solutions & Security Systems. We want to ensure you have a satisfying experience with our products. Please read our return and refund policy carefully.

1. Returns: We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please include a copy of the original receipt or proof of purchase with the returned item.

2. How to Initiate a Return: To initiate a return, please contact our customer service team at [contact@email.com] to obtain a Return Merchandise Authorization (RMA) number. Clearly mark the RMA number on the outside of the package. Returns without a valid RMA number may not be accepted.

3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label.

4. Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment. Please allow a few business days for the refund to reflect in your account.

5. Exclusions: Certain items are non-returnable, including but not limited to software, downloadable products, and items that are explicitly marked as non-returnable.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or arrange for a replacement.

7. Cancellation of Orders: Orders can be canceled within 24 hours of placement. If the order has already been processed or shipped, it cannot be canceled, and the standard return process will apply.1. We have a hassle-free cancellation request option available in the order panel, you can place your cancellation request directly from there or you can even drop us a mail or can call us to cancel your order.

8. Refund Policy for Digital Products: Refunds for digital products, such as software licenses, will be considered on a case-by-case basis. Contact our customer service team for assistance.

9. Contact Information: If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@santoshitsolutions.in

Santosh IT Solutions & Security Systems reserves the right to update or modify this return and refund policy at any time without prior notice. It is your responsibility to check for updates periodically.